Return and Exchange
Returns & Exchanges
Right Here at Home wants to make sure you are completely satisfied with your order. We currently DO NOT accept returns for refunds, but do offer returns for store credit only. Any item on sale, or promotional code is considered Final Sale. Any discounts, promotions, or shipping costs will not be transfer over to the new purchase. Please be sure to use the sizing chart within the item to make sure your are choosing the correct size. Please see the Returns section below for more details.
DO NOT SHIP ITEMS BACK WITHOUT NOTIFYING US FIRST.
Please contact us Here. We only accept products back if they have been unwashed, unworn, and with all the original tagging attached. Once the item is returned, we will send out your new size or replacement item. Please put the original packing slip in the bag if you still have it. If not, write on a sheet of paper what size you need to exchange for, your name, address, Email, and order number.
Right Here At Home must be notified for size exchanges within 7 Calendar Days of delivery date as shown on your shipment tracking. No Exceptions. If an item is damaged or defective you must notify us within 3 Calendar Days of delivery date shown on your shipment tracking. After receiving a return authorization from Right Here At Home the customer must ship the item within 10 Calendar Days (postmarked) and may be requested to provide Right Here At Home with the tracking number.
Damaged or Defective Items:
PLEASE INSPECT YOUR ITEMS WHEN THEY ARRIVE, AS THEY COULD HAVE BEEN DAMAGED DURING TRANSIT.
If you have received a defective item, please E-Mail us within 3 Calendar Days to inform us of the issue. If we are not notified within 3 Calendar Days of receiving the item, it will no longer qualify for a return or replacement. You must include a photo of the damage/defect within your email. Clothing Pilling is NOT considered a Defect please see the link HERE.
Right Here At Home is not responsible for damages to clothing caused by improper care and/or handling.
Exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects, and the buyer will pay return shipping if a return to our facility is attempted.
All customers are responsible for shipment costs back to our facility for any returns or size exchanges. Please note, exchanges may take up to 5-7 business days after receiving the item to be processed. Customer will be given a store credit with the dollar amount in which the item was purchased for (Subtotal). Any discounts, promotions, or shipping costs will not be transfer over to the new purchase. Store credit will be issued to the customer via Email in the form of a code that can be applied to your next purchase. Please allow up to 3-5 business days to receive store credit once the item has arrived at our facility.
Items purchased on sale, final sale, or clearance are not eligible for exchanges/returns. In the event a custom item, or order is created, which is an order with any alterations to colors/names/garment material etc. other then the listing, will not be eligible for exchanges/returns.
GIVEAWAY WINNERS & PROMOTIONAL ITEMS:
All Giveaway Prizes and/or Promotional Items are considered FINAL SALE and are non exchangeable or returnable. These items are also not eligible for a cash value or store credit.
Any other questions please contact us at Support@righthereathome.com
If you receive an Email exchange authorization from us please mail your item back to:
Right Here At Home
PO Box 445
Centreville, MD 21617